In February I sought a quote from a security company for an alarm monitoring services which they offered. They went to survey the building and asked me a few questions including where I bank. We agreed on the quote and was made to sign a contract where I provided all my details including the bank account details where they would debit moving forward. I was asked to pay a deposit cash and was issued a receipt on the 5th March. To this day, they haven't connected me. They have not fitted their transmitter. I called them several times and the Palapye office always tells me they are waiting for their Head Office to approve since they don't bank with my bank. Mind you, when I was filling in the paperwork, the person who was there to assist me said my bank was compatible with theirs. Please help. I feel they are in breach and if my business get broken into, who do I look to?
Maybe they don't want your money? Maybe they're happy just to keep the deposit you gave them?
They certainly don't seem to want your business.
I don't understand why they have a problem with your bank. Do they only accept money from people who have the same bank as they do? I don't believe that, it's a crazy idea. I suspect they're just making up excuses to cover their inefficiency. It should take days at the most to set up a payment mechanism, not nearly two months.
I emailed the company but haven't heard back from them yet. Let's see if they really want new customers? And if they don't, they need to give you back your deposit.
Why can't they cancel my policy?
I have been having an issue with my bank charging for a stop order for my insurance. I cancelled the stop order on 28th February 2025 but even up to now they are still deducting my money from my account and when they try deduct the money and there is no money they still try attempt to deduct the money which for means there is a penalty of about P360 each attempt.
Sir I have been suffering about this till now. The insurance company still makes attempts to take my money. Today they took the money from my account even though I stopped the policy in February 2025. Please help me sir.
This isn't good enough. I think we all understand that there are sometimes delays in stopping regular payments from our banks when we cancel something like an insurance policy but it should never be for longer than a month and any refunds should never be paid later than the following month. Anything else is a sign that a company can't be trusted with our money.
What they often forget is that consumers are often punished by their bank for these payments, as you were. These penalties can be very expensive.
I contacted the insurance company and, to their credit, they immediately accepted responsibility for their mistake, even though they explained that you'd contacted your insurance agent rather than going directly to them which slowed things down.
A refund of P1,655 to cover the payments and bank charges should reach you very soon.
No comments:
Post a Comment