Sunday 24 March 2024

The Voice - Consumer's Voice

Have I been scammed?

Please I need your help there is this investment company called Enterprise Botswana. Firstly they asked me to invest P1500 into my trade account and in three days I will withdraw my profit. Then after that they said I should send P6200 due to the increasing in signals and my account should be upgraded. I sent that money to a bank account holder. After some hours when I tried to withdraw on my trading account they sent an email saying I should send P5400 for the USA Sort Code and also P4600 for the funds to be converted to my local currency before it can be credited to my account.

Now they are not communicating and I've been trying to get hold of them. Have you dealt with a similar case? Are there chances of me getting my money back?

Unfortunately, I don't have any good news for you. I think you know by now that you've been scammed.

The way they operated is typical of scammers. They start by offering you rapid and fantastic profits from a relatively small "investment", in your case P1,500. On their Facebook page you'll see many screenshots of payment notifications suggesting people have earned huge profits, some as much as P500,000. It's important to know that these are all fakes,, no such payments have ever been made.

The next step is what this is all about. The scammers then start demanding more and more money from you to get these fake profits. The problem is that the victim is so convinced that the enormous profits are real that they willingly pay over the smaller amounts to get the big prize.

Realistically, there's very little hope that you'll get your money back. I suspect the scammers have either withdrawn and spent the money or transferred it overseas. I contacted the bank that holds the account you mentioned and they're investigating but I suspect they'll find that the account belongs to another victim who handed control of it to the scammers. You also need to contact the Police. You've been the victim of a crime and you spoke to at least one person in Botswana who was involved. They need to be investigated.

They gave me a second-hand phone!

I bought cell phone last year in December. On Friday last week it woke up with a message on the screen that it's an unauthorized device and I must take it back to the seller or exchange it. It took me a long fight with them to understand me. Later on they said I should top up and get another phone so I did so. Then today I just realized that it's a second-hand phone with contacts inside. I didn't know they can sell second hand phone to me. What procedures should I take right now because they are so rude even if I go back to them with it they will tell me stories.

This store is wrong in so many different ways.

Firstly, they sold you a phone that was "unauthorized" and failed to address that problem properly. Instead of replacing the phone or refunding you they demanded that you spend even more money to get a phone that worked. Then they sold you a second-hand phone without being honest about it.

Of course there's nothing wrong with selling second-hand, refurbished or used phones. They just need to be honest about it and give us a choice. But in this case they seem not to care.

The correct procedure is quite simple. Take the phone back and tell them that the law, the Competition and Consumer Authority, Consumer Watchdog and readers of The Voice are now on their case.

Do they really want to argue with us all?

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