Dear Consumer’s Voice
I bought a Telefunken 74cm Colour TV from Payless at
I know a bit about televisions and quickly noticed that the colour balance was not right. I thoroughly checked the set and found out that it wasn’t able to produce any yellow along with the other colours on the screen. The absence of the yellow colour made everything else seem purple. I also noticed that the brightness control did not give good brightness even when set at maximum.
Also the power supply isn’t functioning properly. It turns itself off and won’t go back on. I have to wait 15 minutes or more before I turn it on and then, the standby light comes on for exactly 3 seconds before it goes off and the TV does not go on.
I took the TV back to Payless and they kept it for two days and then said they did not see any problems with it but they would call in their technician. They told me that he said there was nothing wrong with it. Eventually one of the store managers told me that every one of those models is like that. He refused to take it back or to replace it.
What can I do?