Dear Consumer’s Voice
My wife and I bought some leather sofas from a store in Letlhakane early last year and the manager assured us that they had genuine leather uppers.
However, to our surprise the sofas started fading colour and also the leather areas are wearing thin.
We have been to the shop several times but all we get is excuses. The first time the manager promised to come to our house to view them but it was 3 months before his staff arrived. He eventually came himself but only after I insisted. He claims that he had trouble with transport because their delivery vehicle was faulty. He now says that he can see nothing wrong with the sofas. When I asked him to put that in writing he said he has to speak to his manager in
I am sick and tired of this man’s excuses. Please help me. Can I get my P15,000 back?