When will they finish the job?
Back in 2022 my mother engaged a company to finish construction on her house in Molepolole. It was a turnkey project and she paid the company P200,000 to construct on a fix and supply basis. Please note that the house was already built when they were engaged. They were to install doors, windows, do the plumbing, floor tiles, ceiling, electric wiring and painting.
It's 2025 now and the house is still not complete, the owner of the company takes my mother from pillar to post every time she asks about progress on the house. Between 2022 and 2025, they only fixed the roof. Please assist us?
Three years? What possible justification can there be for a delay of three years? There's absolutely no excuse for that, none whatsoever. The good news is that when I contacted the company they responded very quickly. They assured me that they would take the matter seriously. Since then, they promised me that the matter would be addressed within days. However, it's important you keep a very close eye on the progress they make, and the quality of the work they do. You've waited long enough, it now needs to be done properly.
Update: They're still making promises but there's been no actual progress yet.
When will I get it back?
I am writing to request your urgent intervention regarding a warranty issue with my PlayStation 5 Slim Disc Edition, purchased in March 2025 and currently under warranty.
On 1 November 2025, I returned the PS5, due to repeated overheating. After waiting two weeks, I was informed that it had been repaired. However, upon testing it the same day, the exact same overheating problem occurred again. On 20 November, I took the console back, and they informed me that they now need to send it to Sony South Africa for further repairs or possible replacement. They could not give me any estimate of how long this process will take, only that it may take "some time."
I am never given any update unless I call or go to the store. Can you help me have the Console replaced or get a refund?
The bad news is that because you reported the problem more than six months after purchase, the really useful parts of the Consumer Protection Act don't apply. As readers of The Voice will know by now, Section 16 of the Act says that if a faulty item is returned to the supplier within six months of purchase and the supplier chooses to repair the item, and then the same problem occurs again within three months, they no longer have the option of repairing it again. In that situation, they would need to replace it or refund you.
However, in this case, it was slightly more than six months so we need to rely on the manufacturer's warranty of a year. I contacted the store manager and he assured me that the warranty repair will be undertaken. He also assured me that you'll have the device back within a week or two. However, we both need to keep the pressure on them to make sure they keep to this promise.
He also said that part of the overheating problem was the amount of dust found in the PlayStation. I'm no expert but a little searching found reports of other people experiencing the same problem. The advice from technical experts seems to be that the cooling vents on these devices need to be cleaned occasionally. In a dusty country like ours, that's probably good advice.
When will I get it back?
I am writing to request your urgent intervention regarding a warranty issue with my PlayStation 5 Slim Disc Edition, purchased in March 2025 and currently under warranty.
On 1 November 2025, I returned the PS5, due to repeated overheating. After waiting two weeks, I was informed that it had been repaired. However, upon testing it the same day, the exact same overheating problem occurred again. On 20 November, I took the console back, and they informed me that they now need to send it to Sony South Africa for further repairs or possible replacement. They could not give me any estimate of how long this process will take, only that it may take "some time."
I am never given any update unless I call or go to the store. Can you help me have the Console replaced or get a refund?
The bad news is that because you reported the problem more than six months after purchase, the really useful parts of the Consumer Protection Act don't apply. As readers of The Voice will know by now, Section 16 of the Act says that if a faulty item is returned to the supplier within six months of purchase and the supplier chooses to repair the item, and then the same problem occurs again within three months, they no longer have the option of repairing it again. In that situation, they would need to replace it or refund you.
However, in this case, it was slightly more than six months so we need to rely on the manufacturer's warranty of a year. I contacted the store manager and he assured me that the warranty repair will be undertaken. He also assured me that you'll have the device back within a week or two. However, we both need to keep the pressure on them to make sure they keep to this promise.
He also said that part of the overheating problem was the amount of dust found in the PlayStation. I'm no expert but a little searching found reports of other people experiencing the same problem. The advice from technical experts seems to be that the cooling vents on these devices need to be cleaned occasionally. In a dusty country like ours, that's probably good advice.
