I've ordered layer cages and layers and paid 100% in advance costing P440 000 and its been 4 months now telling me stories. They sent a quote then i paid accordingly. He kept calling and saying the cages are coming for the past 5 weeks and never responded. He claimed the layers arrived before the cages so they are waiting for the cages in the meantime he will keep the layers at his farm. That was on the 9th of October.
This Friday he said the cages are being loaded in SA only for him to call later and said the truck has died enroute to Gaborone on the South African side.
This sounds incredibly frustrating and also incredibly expensive.
I was concerned to learn when we chatted that you had non written agreement with this supplier that described the delivery times and what can be done if there's a problem. I know you have a quotation but I think that any agreement as expensive as this needs something more. But it's too late for that now.
I'm not an attorney but I think the time might be right to consult one. If I was in your position I'd start by getting a message to the MD or CEO saying that unless they either deliver the goods or refund you within 7 days, you'll start legal action for a refund. If that doesn't do the trick, you'll need to find an attorney who can support you.
I can also contact them. We don't have the same legal authority as an attorney and a court but do they really want to risk exposure in The Voice? Are they that brave?
They ruined my suit!
I was recommended a person who apparently runs a cleaning operation in Palapye to dry clean my suit and jacket. I gave them my suit and a jacket specifically telling this person about them to be dry cleaned. In the evening of the very same day they collected the items from me they called me and told me my items are giving out colour. I asked how was that possible, and I asked them to send me a photo. In that moment when I saw the photo I asked what they were using to wash the items. I was told they are using the washing machine, and when I asked why they washed my items with soap and water when I specifically asked for dry cleaning, and there was no answer.
The next day when I went to meet them at their place of work, I was approached with unpleasant attitude, and the story was that they have washed suits for many other people and never got complaints. I have since left them with the items to seek redress. They are giving attitude after messing up my clothes and now I have to incur the cost of taking the items to another cleaners to do a proper work of fabric revitalization.
Please advise who I can see to mediate this issue and settle the matter with this person.
There's a word for this. 'Incompetence".
Every man and every woman with a nice suit knows that they must be dry cleaned. They can't be thrown in the everyday washing with the t-shirts and underwear. Soap and water aren't good enough. They deserve specialist dry-cleaning.
But it seems that this cleaning company know a lot less than the rest of us. Obviously they don't understand how to do their business, how to clean expensive items of clothing.
Section 14 of the Consumer Protection Act says that when:
"a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to … performance of the services in a manner and quality that consumers are reasonably entitled to expect".Do you want to explain this to them or shall I? Let's both do it.
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