
Kindly assist. I bought a new TV on hire purchase. The TV was fine until March when it started producing some black spots on pictures, I reported it to them as it is still under warranty and they took it for maintenance but to my surprise after 2 weeks it was brought back unattended because it showed the same problem. I sent it back with them. They brought it back again after 2 weeks with the same problem and then they promised to exchange it when I demand my money back.
They later called me and told me that they can't replace the TV because the technicians are saying they can't find a problem and then I asked them to talk to the salesman who confirmed that it indeed has a problem. Now they are saying they are taking it back to the supplier. She then said the senior manager is saying they can't give me a new one or my money because I have used it for more than a year even though it's still under warranty. Please help me recover my money because it shows that it will be back and forth issue.
This store is obviously very confused. They're confused about how to deal with consumer problems and very confused about consumer rights. Clearly none of them have read the Consumer Protection Act. Or if they have read it, they clearly don't understand it. Mostly, they seem very confused about what to do. In a situation like this, they just need to make a decision about what to do. Importantly, it should be a decision that addresses YOUR needs rather than theirs.
I contacted their Head Office in South Africa and they responded reasonably quickly. They're trying to contact you. Let's hope they make a decision. Quickly.
Where's my refund?
I paid for a car and have all the receipts but the guy delivered a wrong car and promised to deliver one we agree upon. After i realised he might take me for a ride I hastily drew up a contract and he signed. He then managed to order the one we agreed upon. I was not allowed to see the car because apparently the guy was failing to pay the balance at the bond warehouse when the car arrived.
Around May I realized I might not even get to see the car so I called him in order to give him a cancellation and refund letter. I even gave him extension after extension and there was always a story after another until BURS released the notice about the importation of cars and found out that he undervalued the car. So I gave him an acknowledgment of debt letter of which he read and signed too but to date its story after story. He said he found a client but he is even failing to communicate with me effectively. I do not want to take the matter to court as I feel it will drag on for a very long time and either way I could not even have the car because he has not yet fully paid the BURS clearance and registered the car.
I had taken a P50,000 loan to help get the car but now am repaying a loan and the money had not worked for me. Your assistance will be of great assistance.
So far you've done everything right. Most importantly you forced this guy to sign an agreement promising to repay you. However, he doesn't seem to understand what a promise is.
I'll contact him and see if I can add to what you've already achieved.