Hello Richard kindly assist me here. I brought an iPhone 8+ to a repair shop on Sunday for back glass repair and water damage. They told me it would be done in 2 hours but the next thing they told me to come on Monday. The following day I was told the technician was sick and unable to come to work and that he was said to attend to it on Tuesday which he failed to do. I told them to please backup my phone and gave him up until Thursday. To this day I do not have the phone. His exact words where "your phone will be ready when it's ready". He said this today after making me wait for an hour and a half outside their store.
Some stores are run by people who do not deserve to be in business. I've said this many times before and some people have misunderstood so let me say this clearly again.
You have no right to be successful in business. Success in business comes from a lot of hard work, attention to detail, honesty and a lot of luck. I think the two biggest things you can do to make your business successful are to find something you're good at and enjoy doing and then to treat your customers with respect, humour and honesty. This store is not doing any of those things and I predict this. They're going to fail.
Section 14 (1) of the Consumer Protection Act says that "Where a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to … timely performance and completion of those services (and) timely notice of any unavoidable delay". I think that's quite simple. If they said the repair could be done in 2 hours that should be true. Of course, we're reasonable people and we accept that sometimes things don't go to plan but this isn't good enough. Repeated delays and excuses aren't good enough.
I contacted the store and they have finally responded, saying they will look into the situation. But it shouldn't take this long, should it?
How many times can they repair it?
Hello Richard l have stress here. l bought a fridge for my Mum in October 2021. On 24th l transported the fridge to my mum but when plugging the fridge it was not working. We reported the fridge in January they told us the technician will come and assess the fridge. The technician fixed the fridge but I told them l no longer want the fridge but they said the fridge is ok. The fixed fridge was producing loud noises and even freezing on top. Even if you put it at low it will even freeze on top. It just worked for 2 months then that same problem again. The fridge is not working l took the fridge to the store complaining that l need my money back.
l no longer trust the fridge but they said there's no refund and they will fix the fridge at least 3 times. l asked them where in their Ts & Cs that is written that a nowhere is written so help Richard. l don't have a fridge and they are refusing with my money.
Yet again it's time for some free education. This store clearly doesn't know what the Consumer Protection Act says. Section 16 (2) of the Act says that even without a warranty, a consumer "may return goods to a supplier in their merchantable or original state, within six months after the delivery of the goods … if the goods fail to satisfy the requirements and standards" required by the Act. It then says that the store must either repair the item, replace it or refund the consumer their money.
That's normal and just to be expected. If something is faulty then the supplier must fix the problem. However, the best part of the law is what it says next. It says that once something has been repaired, if "within three months the same problem recurs in the goods, the supplier shall … replace the goods or refund the consumer the amount paid by the consumer".
In simple terms, the supplier only gets one chance to fix a faulty item. If it fails again within three months it's time for a replacement or a refund.
I've emailed the store's Head Office and explained this to them in very simple terms. Let's see if they can understand it.
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