Saturday, 11 January 2020

The Voice - Consumer's Voice

Where’s my charger?

I took my laptop to an IT shop in Game City to get the charging system replaced. I was charged P800 which I paid which was said to be price for the new charging system and installation. When I came back the following day it couldn't switch on and when the assistant used a different charger it switched on, which meant that my charger was also dead. I was told that the new Dell charger was P350 which I did not have at the time. Later I went back and bought a "supposed" Dell charger for P350 which was said to have a 1 year warranty. I insisted it got tested and my laptop could not switch on, after the new charger cable was changed it switched on. When I got home my laptop couldn't switch on, I went back to the store the following day and I told the owner the problem and he tested it and it did not switch on. He tried different chargers but it still could not switch on, I asked the shop owner why the charger wasn't written Dell and he said it's because it is a replacement, something he did not write on the receipt, on the receipt he wrote a Dell charger.

I told him that I needed an original Dell charger and that my laptop has never been ok since he replaced the charging system and the charger. He said that I could've read his terms and conditions which state that there isn't any warranty for technical issues.. I told him that I would take legal action against him and he said he has terms and conditions but we ended up reaching a conclusion that he checks what the problem is and if it is with the charging system he would replace it and if it isn't he would not be liable.

I said if it has any other problem that would be a result of the charging system then he would be liable and he said that the law cannot do anything to him and I did not know how the Consumer Protection Act protects me.

I keep calling one of the shop assistants to ask if my laptop is fixed yet but it is said to have not been touched ever since I dropped it off. The shop owner does not pick my calls. Please assist me in this matter. Thank you.

I contacted this store and explained a few things to them.

I started by reminding them, because I’m sure they knew this already, that Section 17 of the new Consumer Protection Act states that
“A supplier shall give a warranty on every new or reconditioned part installed during any repairs or maintenance work, and labour required to install it, for a period of three months after the date of installation of the part". 
I suggested that it is therefore unacceptable to deny that a warranty is not offered on any goods or services that are repaired.

I went on to remind them that Section 23 of the Act also states that a supplier
"shall not enter into a contract, agreement or any other arrangement with any consumer … which … requires a consumer … to • to waive any right” or “to waive any liability of the supplier”.

I then asked them if it was true that the charger she believed was from Dell was in fact not manufactured by Dell because that would also be a breach of the Act?

They offered her a new Dell charger.

Can they copy my card?

Microlenders and cash loans have a trend of asking their customers to provide a copy of the ATM card and the copy usually has both the front and the back part. Isn’t this illegal? Isn’t this almost the same as taking the card itself?

I think it’s so close to being the same that it’s wrong. Possibly even against the rules.

The danger is that even though the lender doesn’t have the card and can’t use it in an ATM as some microlenders used to do, they still have all the information necessary to transact online. They have your full name, card number and the CVV number and there’s nothing to stop them using that information to spend all your money online. It’s a massive breach of card security and if they were to misuse your card, you bank wouldn’t help you. You disclosed the information to a third party and it’s therefore your fault, the bank would say, if the money was spent inappropriately.

(The text below was taken from the NBFIRA web site showing the rule that micro lenders are not permitted to take a borrower's card.)

So here’s a request. If this has happened to you, please get in touch, send me the details and we’ll see how interested NBFIRA are?

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