Am sending this email with pain in my heart. I took credit with a furniture store of which I could not settle in time. They then contracted a debt collector to collect money on their behalf. I paid money on 9th October 2017 to them then it took me 2 weeks to receive a settlement letter from the store. Now I have issue with ITC update. The problem is ITC now its still showing and I cannot be assisted at the bank.
I am owing someone so I wanted a loan to settle and now ITC is holding me. The person wants sheriffs to take to jail and I also owe some cash loans. How can you assist me am really desperate my job is on line now. Please assist me on this issue.
This is a real mess. I know this doesn’t help you get out of your situation but this is a very good example of what can happen when you buy things on credit, more accurately called hire purchase. Even if nothing goes wrong you’ll typically end up paying twice the cash price, probably three times the real value of the items you’re buying. And to make matters worse, you’ll have absolutely no legal protection against the store if things go wrong.
My understanding is that it can take up to 30 days for TransUnion (formerly ITC) to update their records once a debt is finally settled so with luck your record will show that you cleared the debt very soon.
Meanwhile, in your position, I think you should formally notify everyone to whom you owe money that you are unable to play them right now. That means something in writing, explaining that you simply don’t have the money to repay your debts. I get the impression from what you say that you’ve approached a bank, presumably for a loan to repay the various debts you have. However, while this seems like a good idea, you might be out of luck. I suspect a bank will look at your credit record and decide that you are a very poor risk for them to take on.
In the letter you write to all your creditors, I suggest that you say that you are seeking debt counselling and will be contacting them within 21 days with a proposed repayment plan. Meanwhile I’ll put you in touch with a debt counsellor that might be able to assist you.
Good luck!
My phone can’t be repaired!
Earlier this year I bought a STK phone from a store in Broadhurst. On 14th August I dropped the phone and broke the touch screen, I went to them seeking assistance and they referred me to a specialist repair shop for the repair at my cost (fine with that because it is not a factory fault), only to be told that they do not have parts for the phone. Now I am stuck with a phone that has no after sales service.
I talked to one of the store’s reps in South Africa when they wanted their money (I do not have a problem paying them) just because I missed one instalment date. I mentioned that whilst I am to service my account, I am not enjoying my purchase. She responded by saying that they did not have warranty on the screen, I told her that I know screens are not warranted but all I wanted assistance on where I can get a replacement at my own cost but she told me it was my choice of a phone. Yes I chose the phone but was not told that it is not serviceable which is very wrong. I cannot be held accountable for a withheld information. They did not let me make an informed decision by disclosing all the information. The Caveat Emptor rule I suppose.
Please help me because I am stuck with a product that does not have after sales service. Is the shop not responsible for selling products that they know have no after sales service? Will I be wrong to demand that they take back their phone and replace it with one that has after sales?
Yes, you’re right, the caveat emptor rule (“let the buyer beware”) probably applies but I suppose one important question is whether the store knew when they sold you the phone that its screen could not be repaired in Botswana. If so, then I think they sold you something that wasn’t “of merchantable quality”, as required by Section 13 (1) (a) of the Consumer Protection Regulations but it might be hard to prove they knew this. I suspect you might be out of luck and have learned a painful and expensive lesson about where to buy cellphones!
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