Dear Consumer’s Voice
In November last year I bought an electric gate motor from Welldone Communications. It worked for a couple of weeks but then it went wrong. The supplier replaced it but that one didn’t work either. I’ve called the supplier endless times and have emailed them repeatedly, all to no avail. To begin with they promised to come round and repair it but mostly they failed to arrive. On the occasions they did come round they always failed to get it working properly.
I wrote to them saying that I didn’t consider either the motor or the service they have delivered to be good enough and that they have caused me enormous trouble and inconvenience. All I wanted was my money back. Finally I bought another gate motor from another company just so I could have a working gate.
They have recently promised to come and collect the motor and to give me a refund on many occasions but nothing has happened.
What can I do to get my money back?