Dear Consumer’s Voice
I had a bad experience buying perfume from a store at Riverwalk Shopping Mall.
I went to the shop to buy my favourite perfume but they persuaded me to buy some Chanel instead. They even called the manager of the store on his cellphone to come back to the store to give me a discount. He came back very quickly and he did indeed give me a reduction. However as soon as I got it home I realised it was a fake.
I returned it the next day but they refused to take it back or replace it with an original claiming that I had already opened it.
What can I do?