Dear Consumer's Voice
I have visited a particular salon on several occasions and have experienced appalling behaviour from the owner of the salon. The lady yells at her customers and workers for that matter.
She shouts at customers for trying on too many wigs, which are all very pricey. She is very impatient when you want to try on more than one wig and insists that the first one you tried on suits you therefore you should buy it. She gets aggressive and shouts at customers for being indecisive in terms of hair styles. If you talk to her about the issue she argues without listening and eventually drowns you out by talking to someone else leaving you unattended.
From the minute of walking in the salon you feel like a piece of meat waiting to be processed. The salon advertises itself as the one of the best and yet it seems the main focus of the salon is to serve as many clients as possible. They DO style the hair as desired but the experience is not enjoyable.
Should you send your mystery shoppers to try out the service and prove me wrong?