I was watching Sky News on TV recently and, as often happens with Sky in the mornings, they switch over to CBS for an update on the American news they seem to think we can't live without. See, it's not just BTV that do this. BTV used to switch over to the BBC but now broadcast a feed from the utterly ridiculous MSNBC. Quite why BTV think we want to see a series of TV advertisements for American loans, health insurance and pet care with occasional salacious bits of news in between I don't know. It's not having second-hand news I object to, it's the impression that BTV thinks just broadcasting anything it can get cheaply is good enough. It's not.
Anyway, back to Sky and CBS. I caught the end of an item on consumer confidence in the
For too long the
On that subject I also couldn't help but laugh when I read an incredibly pompous letter in Mmegi from the "Deputy Chief of
By one year.
Also it's a little dangerous to claim, as he did, that history has recorded how the
Of course, I'm not going to criticise the genuinely magnificent work that has been done with undoubtedly generous contributions by the US Government towards the fight against HIV/AIDS. It really IS enormously welcome and I will be the first to congratulate the US Government on the work they have done and funded. But the lesson is to learn a little humility and to try very hard not to be pompous, condescending and arrogant.
I confess that part of my reaction is surprise. I genuinely thought that I was the most pompous person in the country. Seems like I may have a rival.
Back to the issue.
One of the things that CBS reported was that consumer confidence in the
When you measure something complex you really have to measure as many of the components as possible. Imagine that you took your car for service and the mechanic said afterwards that 98% of the engine was perfect so he should expect 98% of the price. After it's only the fuel pump that hasn't been repaired so generally he scored rather well. Surely you and I would become very pompous and we would tell him where to put his invoice. So why is measurement of service any different?
As Oscar Wilde said, the truth is rarely pure and never simple. If you want to measure something you need to think VERY carefully before you do so. Remember that things like the length of democracy and my level of pomposity are not as easy to measure as you might think.
This week's stars!
- Tshwarelo Gabatsholane who works at the Directorate of Public Service Management for "going the extra mile".
- Mothibedi from Incredible Connection in
for his usual friendliness and helpfulness. Gaborone
- Kelly at FNB in
for really friendly service, apparently "she really knows her customer service". Francistown