Saturday, 4 October 2025

The Voice - Consumer's Voice

Do they ship money like this?


Is it right for DHL to say I must send money to them so that my parcel to be delivered? The parcel is from UK. I told them I want to pay only when I receive the parcel they said I must go and take the parcel. They said because I don't want to send the money so that they can bring the parcel to my doorstep then I have to visit their office in Francistown to come and pay and take the parcel.

Inside the envelope it's money from my friend. I have never seen him. We have been communicating with messages and Video calls. Is it possible to ship money in an envelope using DHL?


I'm sorry to bring you bad news but you're being scammed.

Yes, I suppose you could ship money like this with DHL but only if the person sending the package lied to them when sending it. DHL would obviously be very suspicious about this. In 2025, why would anyone send cash by courier instead of transferring the money electronically? It's what a criminal would try to do. Or what a criminal trying to scam you would say.

There are other clues. They sent you a picture of the package and it's clearly been faked. It's nothing like a genuine DHL package. The other thing that's fake is this man you've been talking to. This is a typical example of a romance scam. The unfortunate truth is that you are a perfect example of a typical victim. They very often target single mothers with children who welcome the attention of a charming, rich man who offers a solution to their problems. But it's all lies. I'm just glad you haven't sent them any money yet.

Can they take my money like this?

Hello Sir. I have a loan with a microlender and it has arrears. Yesterday their agent called and threatened to call sherifs. I told them to forgive me and increase the months but he became rude and I told them to deduct P5,000 instead of the P3,100 they usually take. Today they deducted P7,500 and the person who called said they will not return the money.

Is it right Sir?


It's a mixture of right and wrong. Firstly, here's what's right. I suspect that your loan agreement contains a clause that says that if you're in arrears then the lender can do whatever they please. They can be kind and renegotiate your loan, or they can be unkind and take more money whenever they have the opportunity. You probably agreed to this when you took out the loan.

However, what's wrong is the threat of calling a sheriff. My understanding is that a sheriff can only get involved when there's a court order to be enforced. A rude agent doesn't have that power, he was just being a bully.

It's very important that you speak to this lender, not their agent, and have an open and honest conversation with them about your financial situation. Let them know what's going on, and allow them to help you calculate what you can afford to pay and then get it in writing. Please don't let the arrears grow because that will cost you a lot of money, and that will only make your situation even worse.

I've also contacted the lender. Let's see what they say about their agent's behaviour and how willing they are to help you.

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