I need your assistance with an issue as follows. In June 2024 I engaged a company for them to assist with work and residence permits for my helper. I paid all that was due from me in July/August. I have been following up with the company. Both directors who happen to be a couple have been throwing me from pillar to post giving different kinds of excuses including the immigration system being down or the immigration office is asking for a document etc.
Now last week I asked for help from someone who works for Immigration and they confirmed that the application I have been following does not appear on the system which means it was never done. The immigration officer advised me to ask for receipts from the consultant and as usual they have been giving excuses. On Friday they didn't answer my calls and today the lady cut my calls. Is there a way you can assist in this regard? I paid them a total of about P8,000.
I think this situation might be difficult. Mainly because this person clearly has no care for her customers. She's taken your money, failed to do anything for it and then lied to you.
I contacted her but she's not willing to talk to me or offer any explanation. I think the next step is to complain about her to the Competition and Consumer Authority. And then go to the Small Claims Court for an order against them to get your money back. Readers can also comment about this in the Consumer Watchdog Facebook group so this company understands what we think of their behaviour.
Has your Facebook profile been stolen? Or did you give it away?
The number of Facebook profiles that have been 'hijacked' is surprising. Several times every day members of the Consumer Watchdog Facebook group try to post what appear to be links to pornography.
The worrying thing is that the profiles trying to post these links aren't fake, they're real, they belong to real people, often people who've been on Facebook and in the Consumer Watchdog group for a long time.
So who are these people trying to post this material? The bad news is that they're you and me, or people just like us. On every occasion we've investigated we've found that the profile has been hijacked by someone that appears to be in Vietnam. However, internet locations can easily be faked or disguised but clearly it's someone who shouldn't be accessing these genuine profiles.
How did they get control of these Facebook accounts? The victims often claim that they've been 'hacked' but it's not that simple. In most cases it's because the victims gave away their Facebook password voluntarily. They usually did this when they responded to a competition on Facebook thinking they'd won a prize and, in order to win it, they were sent a One Time PIN that they were asked to send to the scammers. In fact, that OTP is a Facebook password change OTP and as soon as they've given it away the scammer can change the victim's Facebook password and take control of their account.
The secret is simple. Never, under any circumstances, give anyone an OTP that was sent to you. It doesn't matter who they are and how well you think you know them, anyone who asks for an OTP wants more than just the number, they want your identity.
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