The Voice - Consumer's Voice

They're still charging me!

Please kindly assist me with the matter of a cash loan. I took a 2 years loan from them on December 2022. The cut off date was last year November but they deducted in December. I logged in a complaint for my refund on the 18 December but till today they are not willing to assist with the refund.

They are saying their laptop is water damaged and until laptop is fixed that's when they can help me. The cash loan was recruited by our company and payment was made from work by HR. Our HR department said the cash loan has to pay me back for the refund.

So now they are not willing to assist with my refund.. um keeping on calling them.. only excuses after another. Is there anywhere I can report this matter for my refund of P1,533.71?

This is completely unacceptable. Firstly, you paid off the loan in full and they need to stop taking your money. It's not complicated. I'm also not impressed by your HR Department. Don't they realize that it's their job to ensure that the company workforce is fully motivated to do their work? If the microlender they invited into the company is misbehaving, they need to start doing their job and help fix this.

However, what's more concerning is the microlender and their pathetic excuses. Their laptop is water damaged? Is it possible they only have a single laptop? And no backup facility? No disaster recovery plan? No money to buy another laptop? They can't be trusted.

Actually this isn't surprising. Although the microlending company is still registered with CIPA, they are not on the list of regulated lenders held by NBFIRA. I contacted them and they made some excuses about the renewal of their licence and said they are entitled only to recover existing debts and not create new ones. They assured me that you'll be refunded very soon.

Is it worth it?

Hello Mr Harriman. Yesterday I bought a certain Forex booklet from someone for P300. However upon reading it I realised I wasn't satisfied with the information that it contained, more so I was expecting something different. I have a similar one I downloaded from Google. So I told him and asked for a refund of which he is refusing do give. I'm I wrong or right to ask for a refund because I'm not satisfied?

There's a lesson here for all of us. This is how many forex gurus and Get Rich Quick peddlers make money. They start by offering "education" and "training" on their particular money-making scheme, often in the form of electronic booklets like the ones you bought. However, your experience is a common one. The material many of them offer is either freely available on the internet somewhere, incredibly basic or both.

These days it's even easier. As an experiment, I asked my preferred AI tool to generate a forex guide and less than a minute later, I had a booklet better than the one you paid money for. All for free.

The lesson is simple. Anyone who invites you to join their money-making scheme wants to make money FROM you, not WITH you.