The Voice - Consumer's Voice

Where was it damaged?

Hi. I need your help I bought a couch from a furniture store in August last year. I transported it myself. No assessment on the couch was done but upon arrival the couch was broken, and it shows that the couch got damaged at the shop. I informed them the same day I found out. They told me they will assist me. Till now It's only back and forth with them. They are not willing to help me. They are not answering my messages.

Finally, they contacted me and they said I should bring the chair to them. For me to bring the chair it means more costs. I already transported it from Maun to my place and it costed me P500.

Unfortunately, this is a complicated situation. I contacted the store and their position is that the furniture was fine before it left them and because you elected to transport the goods yourself, whatever happened while they were being transported was your responsibility, not theirs. You sent me a photo of the damage, saying that it proved it was damaged while at the store but they claim that the same photo shows that it was damaged while with you.

The store suggested that they will inspect the furniture if you can return it to them but I know this will cost you even more in transportation costs. The manager suggested if they have another delivery in your area they might be able to collect it but there's no certainty when that might be.

The lesson here is to inspect any major items before you take them from a store and refuse them if they show any signs of damage. Another lesson is that transporting goods yourself isn't always a good way to save money. This store told me that they charge less than the P500 you paid someone else and if there is a problem, they collect and redeliver things for free.

Can I return the phone?

I humbly need your help. I bought a Huawei Y62 phone on the 9th of January 2025 at a store in Pilane. I bought it because I used to have it in the past and I thought I knew everything about it, but upon reaching home I realized that the phone does not have the same features like the one I used to have. The next morning I returned the phone to the store but they refused to accept the phone telling me that they don't accept cellphones that are being returned. Now, when I bought this phone, they didn't tell me about their policy of returning goods, I would have maybe bought it at my own risk. I will be keeping the phone in the box until you guys help me.

Firstly, I think there might be some misunderstanding about the phone you bought. I checked and the Huawei Y62 was only launched in January last year. Are you sure it was the same model as your previous Huawei phone?

If you had your previous Huawei phone a few years ago, it's possible that what you're seeing is the change Huawei had to make when they were forced by the US government to stop using the Google App Store and moved to their own app store.

Either way, the question that matters is whether the phone works. Remember that we only have a right to return things to a store if they are faulty or if they were mis-sold. If they made any promises about the phone being the same as your last one, you can argue that it was mis-sold but I don't think that's what happened? I think the best thing to do is accept your new phone as it is. From what I read online it's a very nice phone.