I recently bought a laptop on the 23rd of August, then returned it on Friday so they could install windows since it wasn't activated. When I followed up the progress they came up with another issue claiming that the hard drive is damaged. For them to give me my laptop back I need to contribute P500 to install the hard drive. The matter was reported to CCA in Main Mall on the 31st and they promised to get back to me within this week but they haven't called. I really need the laptop for I have presentations to prepare for within the following week.
This is incredibly suspicious. Almost all new laptops come with Windows already installed and operational. The only thing you need to do when you start it for the first time is to enter your personal details to register it with Microsoft. The most suspicious thing you wrote is that your version of Windows "wasn't activated". I think that probably means that the version of Windows on the laptop you bought had been pirated. That's illegal.
The second issue is that the hard drive was damaged. Again, that suggests to me that the laptop isn't new. It's almost unheard of for a new laptop to have a failed hard disc. I think it's obvious that you've been sold a second-hand laptop with pirated software.
I contacted the owner of the store and they weren't very helpful. Firstly they suggested this wasn't a big issue. But it is. They were also very unhappy that you'd contacted us and suggested they would contact the Police and demand an investigation into us for asking questions. Clearly they have something to hide.
I suggest we continue to apply pressure on the Competition and Consumer Authority because they have the power to compel this store to do the right thing. And also perhaps face punishment for selling used goods as new and installing pirated software. I wonder if the Police might also be interested? But not in us, in the store.
Do I deserve rewards?
Hello Mr Harriman. Please I need to ask something privately regarding cellphone network providers in Botswana. I have been a loyal customer using one number since 1998 (26 years) and that was the time when they were basically new as well. Ever since from my first cell phone to this date buying airtime, buying and using their internet for years and years. Don't I get to be appreciated somehow or be recognised for being a loyal customer be given at least a t-shirt or something? Are service providers not supposed to give out appreciation freebies?
Unfortunately not. Like you, I've been with my cellphone network almost since the day they started. I'm slightly scared to calculate how much I've paid them in total. And what have they given me in return? Just what I paid for. I've paid them every month and they've given me the ability to make calls, send messages and connect to the internet. But that's all I can demand from them. What I paid for.
As for extras, for freebies and gifts, those are just luxuries. And here's a secret they want you to overlook. Freebies aren't free. We pay for them. Every time we buy airtime a small percentage of that payment pays for any special offers, discounts and freebies they give us. You don't think they're charities, do you? It's not their money they're spending on the gifts, it's ours.
It's not just cellphone network providers that do things like this. Think about so-called store 'loyalty cards' as well. These cards don't reward loyalty, they try to create it. The occasional discounts they offer us are just tricks to persuade us to keep shopping with them rather than their competitors. The prices they charge include the cost of any rewards they offer us. They're also there to track us, to analyse how we spend our money and then to target advertising to us. If you're happy with this that's fine, but remember it's a choice we make, whether we participate or not.
Above all, remember this. Very few things in life are truly free.
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