Good day Richard. Kindly assist. I asked my sister in gabs to buy a TV. She managed to buy the TV but when she finally sent me the details I discovered that its FHD instead of the UHD. I asked her to return it and ask for a refund or because its not what I wanted.
Now they are giving her a hard time. They're saying they only return faulty products but the return policy says otherwise.
How do i get them to assist her accordingly because they are refusing to take it back.
Firstly, let's admit that you are one of the lucky ones. You chose to buy something from a store that has a generous returns policy. Most stores only offer what the law demands. That says that we can return items only when they are faulty or when the item was somehow mis-sold. They don't allow you just to change your mind if you don't like the item or it doesn't meet your needs.
But this store is one of the better ones. Some stores decide to go above just what the law demands and offer their customers something special. These are the stores we should support because they offer much more than others.
This store has a "7-Day Return / Exchange Policy" which says "if you are not completely satisfied with your products, we will gladly exchange them, or alternatively, refund your money, provided the original receipt is supplied, and that the goods purchased are not used, still in their original condition and packaging, and in a condition for re-sale".
I respect that. That's a real advantage to consumers like you and me. However, it seems that some people in this company have decided that they know better than the company policy and have decided you deserve less than they offer other people. In your place I would be very angry.
I contacted the store and asked them to look again at this situation and apply their own policies. Let's hope they can read their own policy and do the right thing?
Update: The store responded saying that the 7-day policy only applies to items that are faulty which is simply NOT what the policy says. I've tried to explain to them that the Consumer Protection Act is very strict and says a supplier can't just make things up if they feel like it. They also complained that you took 6 days to change your mind. It's a long time since I studied maths but isn't 6 less than 7?
Where's my CV?
I paid a certain document consultancy agency money for them to do a CV for me. They said that the CV will be ready in 24hrs which wasn't true. I had to keep calling them amd bothering them. Then finally they sent a CV that seems to be an edited version of someone elses CV, with wrong qualifications, mixed up details which i brought to their attention.
I brought it to their attention and they said they would fix it but nothing. Their phones are off. Is it possible to get my money back in this case since they failed to do their part? Not only that when I call they switch their phones off.
Yet again a company thinks it's ok to go silent on a customer who has paid them good money to perform a service for them. Why do they think this is a good idea? Do they really think we'll give up?
The Consumer Protection Act says that we are entitled to services that are delivered "in a manner and quality that consumers are reasonably entitled to expect". I expect that if I pay someone to do my CV they should at least include my details, not someone else's.
I contacted the company and but didn't get a reply.
Update: They didn't reply to me but I understand they you your completed CV, this time with your details, not those of a stranger. I hope it's ok now?
No comments:
Post a Comment