Tuesday 29 May 2007

Is there a colour difference in service?

We heard last week from a group of customers who went to a coffee place in Gaborone, were seated quickly but were then completely ignored. OK, perhaps that's just bad service? No, there's more to it that that.

While they were sitting there waiting for someone to look after them another group walked in and were served almost immediately.

So what was the difference? Isn't it obvious? The group that were ignored were all black. The group that was served like royalty were all white.

Haven't we got past all this by now? Surely in Botswana of all places this should be unthinkable?

What do you think? Are people just being over-sensitive or is it real?

Post a comment below and let us know.

UPDATE 29th May
The coffee shop were given the chance to respond and have suggested that we set them up and have defamed them! For reporting what THEIR customers said? For reporting a common observation around Gaborone? Come on!
Watch this space, we'll post a recording of the manager's response and you can make up your own mind!

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