They burned me!
Please I need your help. In September I went to a store to buy a chemical which unblocks the drain. Unfortunately when the manager was still explaining how it works it spilled on my hand and leg and burnt my dress.
I then went to the hospital and went back to the shop. I was told that they have a disclaimer that if anything happens to the customer they can't do anything. I had submitted a medical report and now have permanent scars but still they are just quiet. When I asked about the SHE officer the manager told me that they don't have one.
Please I need your help how to deal with this issue. Thank you.
This is unacceptable in so many different ways.
Firstly, how careless were they if they spilled something that dangerous over you? They urgently need to train their staff much better on safety and health issues. When consumers visit any store that sells dangerous products, we deserve assurance that we'll be safe. They also need to assure their staff that the risks they face are minimised.
Secondly, they need to take responsibility for their mistake. You sent me pictures of the burns you suffered and they look extremely painful. They need to stop ignoring you, take responsibility for their mistake and help you.
I'll contact their senior managers and encourage them to take responsibility and to contact you. I'll also suggest they need to review their standards and policies to make sure that mistakes like this don't happen again.
They took a year!
Hello, Richard! I bought a TV in 2024 October. In November the TV started giving me problems and I reported it. Thereafter the store promised to come and collect the TV for a whole year failing to collect. Finally they collected the TV in October 2025 and up to today its not returned. When I enquire its story after story. I am still paying for the goods but they are with them.
I have exhausted all the right channels. I escalated the matter to the manager and regional manager but still no help. I am always met with empty promises of receiving the TV. Is it possible I can get my money back since they have not fulfilled their contractual obligations and they keep their TV?
How can it take so long to respond to a complaint about a faulty item? An entire year? What were they doing for so long? I wonder if they understand that Section 14 of the Consumer Protection Act says that when "a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to … timely performance and completion of those services (and) timely notice of any unavoidable delay". It doesn't say what "timely" means, but we all know that it doesn't mean 365 days.
It's also very important that senior people at this company understand that it was THEIR fault that there was a delay, not yours. We don't want them to suggest that we're now outside the warranty period.
I've emailed the most senior people and I'm sure they'll take the matter seriously.
