Friday, 2 August 2013

Clicks - a response

Finally a response from Clicks in South Africa about the soon-to-be expired baby formula issue. The manufacturers responded within a day, Clicks took a little longer but better late than never.
"Thank you for bringing the issue regarding the expiration date of InfaCare Baby Formula at our Clicks Game City store to our attention. We have investigated this matter and the store has removed all stock from the shelves, which is due to expire in the month of August and September 2013 respectively. Additionally, this specific ‘buy one get one free’ promotion is no longer running at the Clicks Game City store.

The customer that purchased the stock due to expire in August 2013 has since returned the InfaCare Formula to the store and was issued with a full refund.

We are committed to ensuring that all our products are safe for consumers to use and in doing so, we check all expiration dates of products on a regular basis. Should our staff come across any stock that is due to expire, it is removed from the shelves immediately. The product will then either be destroyed or the supplier of the product will collect it from the store.

We apologise for any inconvenience that this has caused.

Once again, thank you for giving us the opportunity to investigate this issue and respond."
Good for them.

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